Welcome to From Santa with Love!


We are super excited for the festivities to begin!
Our elfs are working extra hard so everyone can get unique, personalised letters from Santa himself! If you wish to receive one or a few, we can help!
Fill our questionnaire and wait for a personal letter from Santa to your child.

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Contact with us

Call: +447877586778     Mail: elf@fromsantawithlove.co.uk


FAQ


1How early can I order Letters from Santa for Christmas delivery?
We accept orders for Christmas delivery beginning January 1st. If you'd like a letter to be sent sooner, check out our After Christmas, Mid Year or Birthday letters. Or, if you'd like a Christmas letter to be sent now or at a specific date, please contact our customer service department.
2When is the deadline for ordering for Christmas delivery?
For standard shipping, we must receive your order by December 16th for orders going to the United Kingdom. For orders going outside the United Kingdom, we must receive your order by December 9th.
3When are "Letters From Santa" sent?
Our Letters from Santa and North Pole Deeds are mailed beginning December 1st, just in time for Christmas. Special letters such as birthday, anniversary, graduation, and wedding are approximately 2 weeks before the event.
4How can I check on the status of my order?
For questions regarding your order, please contact our Customer Service Department.
5Will my name be on the letter or package as the sender?
All of our letters come from Santa Claus and the purchaser is not mentioned in the letter or envelope.
6What types of payment do you accept online?
You can pay for your online order using Visa, MasterCard, American Express, or Discover.
7Is it safe to use my credit card on your website?
Yes, our website utilizes the latest encryption and security technology to ensure that any personal information you send to us, i.e. billing and payment information, is encrypted when you send it, and can only be decrypted by Santa Claus House. Your credit card number is never stored on our website.
8Can I order if I live outside the United Kingdom?
Yes, every year Santa Claus House sends letters and packages to countries all over the world. Additional shipping charges apply.
9Can I change an order after it has been placed?
Sometimes it is possible to change an order before it has been sent. Please contact our Customer Service Department.
10What shipping method do you use?
Our letters from Santa and North Pole deeds are mailed via Royal Mail 1st Class post. Orders ship Monday - Friday.
11How much does shipping cost?
For orders going to the United Kingdom, shipping is free! For orders going outside the United Kingdom, an additional charge of £1 for each letter or deed applies.
12What if something arrives damaged?
In the unlikely event an item is damaged in shipping, please save all shipping materials and contact our Customer Service Department. A customer service representative will provide you with instructions regarding replacement, credit, or refund for the damaged item.
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